- Shipping & Returns
Shipping & Returns
If you are dissatisfied with your order for any reason, we will do what we can to make it right.
All e-juice is non-refundable, once it leaves our store we just can't take it back. If it's too strong you can buy the same flavor in a lesser strength and mix it down yourself. If you just don't like the flavor, well that's hard to fix. Please feel free to rate our flavors it might help others out.
All cartomizers and atomizers have no warranty or refund. If an atomizer or cartomizer is not working from the day you recieve it and it is returned with in 15 days of purchase we will replace it.
For all batteries and other items there is a 30 day warranty. Please follow the procedures listed below
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.
453 S Hillcrest Dr.
Sulphur Springs, TX 75482
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.